We primarily offer group sessions; however, individual therapy is available upon request.

Zoom links are provided upon completion of intake. Once the type and time of session are determined and agreed upon, a link to our HIPAA-compliant platform will be provided.

If you experience any issues with a link or have questions about groups, call 718-452-2636 or you may email frontdesk@qcfc.org.

We continue to develop our group schedule and understand that at times you may not be able to attend due to scheduling conflicts. We encourage clients to attend groups when available.

If you are unable to join current groups, please email frontdesk@qcfc.org to explore whether individual sessions may be appropriate.

Payment receipts are sent via email. If you need documentation of the number of sessions attended, you may email frontdesk@qcfc.org. Please include your name only, and a staff member will assist you.

You must provide at least 60 minutes’ notice prior to the start of your session. Cancellations should be sent to juan@qcfc.org or call 718-452-2636.

Failure to provide proper notice may impact your ability to attend future Zoom groups.

For individual sessions, cancellations must be sent directly to your therapist. Failure to cancel appropriately may result in a no-show fee.

For group sessions, clients are given a 5-minute grace period. After 5 minutes, no additional participants will be admitted.

For individual sessions, if you are late, the session may be adjusted if time allows. Otherwise, you will receive only the remaining scheduled time.

QCC follows specific guidelines to ensure confidentiality and safety in all Zoom groups:

• You must always remain on video, and this will be monitored 
• You must ensure your device is positioned so that others cannot view participants 
• Confidentiality must be maintained at all times 
• Recording sessions is strictly prohibited 

We appreciate your cooperation as we work together in a remote care environment.

Payment is required prior to group or individual sessions, preferably the day before but no later than 60 minutes before the appointment. In some cases, payment may be accepted after the session.

Clients are responsible for maintaining current payments; failure to do so may result in service suspension.

To make a payment, click “Make a Payment,” select the amount, and click “Pay Now” to be redirected to our payment processor.

For general program questions, please email Antoinette@qcfc.org. Clinical or case-specific questions can also be addressed with your assigned counselor.

Please click “Schedule a Pre-Screen” to begin the intake process for enrollment.

A Pre-Screen Call allows individuals to ask questions about the program, discuss concerns, determine whether services are appropriate, and provide basic financial information.

Pre-Screens are approximately 15 minutes, free of charge, and conducted via Zoom or telephone.

Yes. However, please be aware that sensitive information may be discussed. You should choose someone appropriate to support you during the call.

If a participant or support person is uncooperative or disruptive, the call may be ended, and services may not be offered.

If services are deemed appropriate after the pre-screen, an intake session will be scheduled. Intakes may be conducted via Zoom or in person.

Prior to intake, required paperwork must be completed online. Failure to complete paperwork may result in rescheduling or cancellation. Assistance with technology or literacy needs should be discussed during the pre-screen.

Intake includes review of paperwork, program expectations, risk screening, and assignment to a group and clinician. If a client is uncooperative or disruptive, the intake may be terminated, and services may not be offered. Intake sessions last approximately 90 minutes.

Yes. However, please be aware that sensitive information may be discussed. You should choose someone appropriate to support you during the call.

If a participant or support person is uncooperative or disruptive, the call may be ended, and services may not be offered.

For voluntary clients, length of treatment is determined collaboratively between the client and clinician. For mandated clients, QCC follows court or referral source requirements.

Clients may be asked to provide documentation depending on referral type. In general, a minimum of six months is recommended, and services may extend beyond that timeframe.

Full accountability is not required to begin treatment. Clients must be cooperative, participatory, and willing to explore behaviors and risk factors related to their referral in order to continue services.  

Yes. QCC is a HIPAA-compliant agency, and information cannot be shared without written authorization from the client. Refusal to comply with information-sharing requirements may affect eligibility for services.

Yes. Telehealth services are available and must be conducted in a private, safe setting. Sessions may end if a client is not in a private space, is driving, is disruptive, or is engaged in other activities.

In some cases, clients may be required to attend in-person sessions based on clinical needs or technological needs.

Yes. In-person group and individual sessions are available by appointment only. No guests are permitted unless approved in advance.